The Problem

Healthcare organizations are under intense pressure to reduce cost, while also improving quality and safety. Improvement is difficult, as hospitals and health systems are complex, heavily silo-ed, 24/7 environments. This creates barriers to effective communication and collaboration. Healthcare organizations are not improving quickly enough or they are unable to sustain and spread the improvements they do make. Suggestion boxes have proven ineffective and bulletin boards only work within a very local area. And, when improvements are made, it is difficult for senior leaders and improvement coaches to see what work is being done or how results compare and roll up across the entire organization. As one hospital CEO told us, “"We are struggling with how to track opportunities and we don't have a way to do that."

KaiNexus’ patent-pending, web-based technology solves these critical healthcare problems by leveraging the collective knowledge of every person in the organization. KaiNexus connects them and helps harvest low-cost, low-risk ideas to improve the quality of patient care, decrease errors/ or defects, drive efficiency, increase employee morale, and save money. Whether it is daily improvement, a kaizen event, or even major project, think of KaiNexus as the productivity network that helps drive, share, and sustain improvement.

KaiNexus is a web-based program, meaning that users can easily enter a new Opportunity for Improvement (OI) from any web browser or their iPhone/iPad. The iPhone/iPad app allows quick OI entry with the ability to attach a picture. Once OIs are entered into KaiNexus, our patent-pending technology routes the OI to the proper manager for a timely initial assessment so the idea can be assigned to the right person for implementation. KaiNexus keeps everybody in the loop through the entire improvement cycle via a daily digest email that reduces burdensome email traffic, while prompting quick action. As OIs are completed, KaiNexus helps document, share, and quantify the impact of your improvements. Visual metrics and reports are generated and users can easily search the database of completed OIs in the future as they face new challenges.

KaiNexus improves communication throughout the entire organization

We believe improving quality can and should be every person's job. By leveraging the collective knowledge of every person in the organization, momentum builds and improvement becomes part of a patient-centered continuous improvement culture. KaiNexus makes it easier to harvest low-cost low-risk ideas to improve quality, decrease errors/defects, drive efficiency, increase employee morale, and save money.

KaiNexus empowers everyone to improve the organization

KaiNexus removes common barriers to improvement by reducing the administrative burden for supervisors and leaders

KaiNexus instills teamwork and collaboration

as a stand-alone solution or seamlessly integrated into any organization's existing improvement program

to gather opportunities for improvement from their staff members 

to log improvement efforts once they are completed

to report on the outcome of improvement efforts in the aggregate by work group, departments, or the whole organization

to communicate to the staff about completed improvement efforts

to manage large improvement events or small "kaizen" ideas

Based on knowledge gained from an early version of KaiNexus, we believe that a large organization with 10,000 or more employees may be able to:

Realize $2.5 million in savings a year

Detect and eliminate 500 errors a year

Implement over 2,600 quality improvements

Implement over 550 patient and staff satisfaction improvements