Starting a quest for continuous improvement is one of the most significant steps a healthcare organization can take. Continuous improvement requires focusing on the patients’ needs, keeping employees engaged and empowered, and constantly making adjustments to processes related to patient care, administration, finance, facilities, and more. It requires effective problem-solving, collaboration, and leadership.
While the concept of continuous improvement is not new, today’s top healthcare organizations take a modern approach to achieving excellence by deploying software designed to help manage the journey toward perfection. KaiNexus is proud to help our healthcare clients reach their goals with tools that support executives and front-line staff every step of the way.
We've identified over 1,600 improvements and implemented over 75% of them with an impact of nearly two million dollars."Ron Smith
KaiNexus takes a lot of the burden of improvement off our managers while increasing transparency and communication for everyone.Tania Lyon
Directors are asked to manage 3 projects in the system, and our team supports that. We coach the leaders, capture the work, and record savings in KaiNexus.Mike McGowan
Capture incremental improvements and large events in a single online platform. Align all improvements up to your strategic goals. One method, endless applications.
KaiNexus is so intuitive that even the least tech-savvy employees can use it with little to no training. You can concentrate on improvement, not technology.
In the search for continuous improvement, you’ll likely find that some of the biggest problems occur when transitioning from one team or functional area to another. Many of the improvement projects that will have the biggest impact require cross-functional collaboration. KaiNexus helps unify the organization by giving everyone one platform to work from and a consistent language around improvement work.
KaiNexus becomes your team’s repository of institutional knowledge. That’s why we’ve made it easy to find records of past improvement work based on keywords or categories of project. Our clients make it standard practice to build on past successes and learn from projects that miss the mark.
When a process improvement is implemented, it is essential to recognize and applaud the people who made it happen. Announcing and celebrating success is how leaders create a culture that prizes improvement. KaiNexus makes this standard operating procedure by including an improvement broadcasting.
Especially in a fast-paced healthcare organization, the best ideas for improvement may not come when team members are conveniently sitting at a desk, but if people can’t engage in the moment, thoughts get lost, or other priorities take precedence. That’s why KaiNexus has apps for Android and iOS, so it is always available on whatever device your team members prefer.
Continuous improvement can not happen if people aren’t working toward the same ends. Improvement projects should be linked to the strategy and breakthrough goals of the organization. KaiNexus aids leaders as they cascade goals down from the strategic level to individual goals. Our goal setting features give everyone a clear view of how their improvement work will impact the broader strategy.
Unexpected incidents happen, but they should only occur one time. With KaiNexus, workers can report any kind of incident from accidents to equipment malfunctions, so every incident leads to improvement. With KaiNexus, you can ensure that everyone knows the root cause of the incident and the corrective action to prevent a recurrence.
People understand images much more quickly and internally than text. That’s why the KaiNexus solution for healthcare includes charts, graphs, and dashboards that make the progress of projects and the health of improvement culture immediately clear.
Staff members won't adopt any software tool that doesn't provide value to them. That's why the solution must be configurable so that each employee gets the information in a format that makes sense for their role and responsibilities. With KaiNexus, everyone has access to the information they need, no matter what time it is or where they happen to be.
Healthcare leaders are responsible for creating a culture that supports the pursuit of perfection. Achieving this goal requires deep insight into the people, teams, and functions that are actively engaged in continuous improvement. KaiNexus provides that knowledge with visually rich reports that detail the number of improvement projects in progress, who is contributing, and how that work is impacting important system metrics.
In order to remove friction from the process of improvement, KaiNexus includes email notifications and alerts to help keep everyone on track and on top of each project. Notifications let supervisors know when there is a new opportunity for improvement that needs review. Alerts make it clear when a deadline is pending, ensuring that no project falls through the cracks.
When you join the KaiNexus community, you get a dedicated account team that partners with you to build your improvement culture. We document how you currently do things, understand what you'd like to improve, and identify your goals. Then we work together to configure KaiNexus to fit your precise needs.
Technology should never stand between your people and improvement. That's why we customize a training plan specific to your healthcare organization. You'll have access to a combination of live and recorded custom training sessions that address your specific priorities, use-cases, and team composition.
Data security should always be a top concern for healthcare organizations implementing software of any type. It is especially critical when it involves managing improvement work, which contains information that you want to keep confidential. That’s why KaiNexus uses secure web pages (SSL) and encrypted data.