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About Us

We're on a mission to spread continuous improvement

KaiNexus empowers leading organizations in every industry to engage more people in improvement for an
accelerated rate of change and maximum impact. By leveraging KaiNexus, companies gain the essential reporting
and visibility needed to make better continuous improvement decisions.

Who's Using KaiNexus?

Any Company. Any Industry. Any Size.


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See What Our Customers Are Saying About KaiNexus!


How does KaiNexus help drive improvement at scale?

See what our customers have to say about that.

"The only visibility we had was the number of ideas by entity, month over month. Now, everybody has access to everything in KaiNexus, and they can see all the details of an idea and where it's at in the process."




Our Leadership Team

Get to know the leaders at KaiNexus




Dr. Greg Jacobson

Chief Executive Officer & Co-founder

Dr. Greg Jacobson is the CEO and Co-founder of KaiNexus. Passionate about addressing operational inefficiencies, Greg leverages his extensive background in emergency medicine and process improvement to develop software to drive innovation and improvement in every industry.

Greg earned a Bachelor of Science in Biology from Washington University in St. Louis in 1997, followed by his Doctor of Medicine from Baylor College of Medicine in 2001. He then completed his residency in Emergency Medicine at Vanderbilt University Medical Center, where he subsequently joined the faculty.

During his tenure at Vanderbilt, Greg was introduced to kaizen and Lean business management practices. He immediately realized the importance of these improvement methodologies in improving operations in the emergency department and beyond. This insight ultimately led to the creation of KaiNexus in 2009.

In addition to his role at KaiNexus, Greg co-authored the influential work Kaizen: A Method of Process Improvement in the Emergency Department, published in Academic Emergency Medicine.

Outside of KaiNexus, Greg continues to practice medicine by taking on occasional shifts in the ER. He enjoys quality time with his wife, daughter, and two Labrador Retrievers and finds relaxation in playing the guitar and running.


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Matt Paliulis

Chief Operations Officer & Co-founder

Matt Paliulis is the Chief Operating Officer and Co-founder of KaiNexus, where he oversees the company’s operations, compliance, information security, product delivery, HR, and finance efforts. His leadership and operational expertise are instrumental in driving KaiNexus' mission to spread continuous improvement across various sectors.

Matt co-founded KaiNexus in 2009 with his longtime friend (and college roommate) CEO Greg Jacobson. While dining together on vacation, their conversation turned to what problems they were trying to solve at work. Over the next few hours, concepts and thoughts transformed into ideas and notes on cocktail napkins, and the initial vision for KaiNexus was born. Under Matt’s guidance over the last decade or so, KaiNexus has evolved into the leading provider of continuous improvement software.

He received a Bachelor of Science in Business Administration from Washington University in St. Louis. Outside of his professional life, Matt enjoys spending quality time with his family and new puppy.


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Jeff Roussel

Chief Revenue Officer

Jeff Roussel serves as the Chief Revenue Officer at KaiNexus, where he oversees sales, marketing, and customer experience. He is committed to building a high-performance team that clearly demonstrates the business value and strategic fit of the KaiNexus solution. With over 20 years of experience in sales and leadership, Jeff brings a wealth of expertise and strategic insight to the company's expansion and market positioning.

Before joining KaiNexus, Jeff was an early enterprise director at Spredfast, where he played a pivotal role in shaping customer-centric social media experiences. His background also includes roles as a sales engineer and account executive at Invodo and Postini, the latter of which was acquired by Google in 2007, showcasing his adaptability and depth in the tech industry.

He holds an MBA from St. Edward's University and a Bachelor of Science from Louisiana State University. A Texan by choice, Jeff maintains his Louisiana roots with a love of cooking, and he enjoys spending his free time with his wife and three step-kids. 


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Maggie Millard

VP of KaiNexus, Head of Customer Experience

Maggie Millard is the Vice President of KaiNexus, where she oversees the Customer Experience department. In her role, Maggie supports and guides the Customer Success, Solutions Engineering, and Enablement teams in providing customer-centric solutions to help improve customer outcomes.

Maggie’s dedication to helping organizations, coupled with her passion for spreading knowledge, drives her commitment to fostering a culture of continuous improvement. Her expertise empowers organizations to leverage KaiNexus' solutions, propelling them toward operational excellence and innovation.

She earned her Bachelor of Arts in History from the College of William and Mary. In her personal time, Maggie enjoys hanging out with her two children and finding balance and inspiration in the great outdoors.

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Adam Hamed

Principal Architect

Adam Hamed is the Principal Architect at KaiNexus, leading the design and development of the company’s continuous improvement software. Since joining KaiNexus, Adam has been pivotal in shaping the technology strategy, ensuring the platform meets the evolving needs of diverse industries. His deep understanding of software engineering principles and a strong background in developing enterprise applications equip him to address complex challenges and enhance the platform's functionality.

Prior to KaiNexus, Adam held a senior engineering role at Tektronix, where he gained extensive experience in building large-scale systems and driving technological innovation. His comprehensive skill set spans software architecture and performance optimization, contributing to his ability to lead technical teams and deliver high-quality solutions.

Adam graduated with a Bachelor of Science and Master of Science in Computer Science from the University of Texas at Dallas. Outside KaiNexus, Adam is passionate about health and wellness and enjoys biking around Dallas.