KaiNexus Customer Experience

Optimization Review

Optimization Reviews are available annually to enable you to reach your full potential with KaiNexus. Optimization Reviews give customers an opportunity to dive deeper into their KaiNexus instances, examining their usage with our team to identify opportunities to improve. The changes we make during this time will simplify and improve users’ experiences and set your organization up for success in the year to come.

An Optimization Review includes:

• Kick-off Meeting: In the Kick-off meeting, our team will walk through the Optimization Review process together and align expectations. 

• Technical Review: During the Technical Review, our Optimization Review team conducts a detailed analysis of your KaiNexus instance and makes suggestions for improving engagement, user experience, and outcomes.

• Results & Mutual Action Plan: Finally, we collaborate to make meaningful changes and create a clear roadmap for your Continuous Improvement program and enabling technology.

• Sustainment: Your journey will continue with your Customer Success Manager as you sustain or continue to implement the plan you co-create with your Optimization Review team.