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KaiNexus Customer Experience

Customer Success Manager

Growth and Sustainment

Long-Term Partnership for Success 


Delancey Padmos - Circle

Delancey Padmos
Manager of Customer Success

KaiNexus Strategy Sessions

We believe that your success comes from a long-term commitment to spreading an improvement culture. Our team partners with you to facilitate success over the long run with regular strategy sessions as  a means of keeping a continuous feedback loop open.

Strategy sessions are the time to: 

  • Provide ongoing coaching on how to best utilize KaiNexus
  • Discuss feedback from new users
  • Review our latest platform developments 
  • Set adoption goals and review your organization's performance

Ongoing Status Calls 

Many of our customers face similar challenges as they spread a culture of continuous improvement. As your technology partner, KaiNexus Account Managers are in a unique position to share industry best practices and cautionary tales. 

Ongoing status calls are designed to address your operational needs and give you new ideas to best utilize KaiNexus.

These include use cases like new dashboard development, custom reporting, certifications,  badges,  specialized training, and workforce management.

The more you know - the more you grow.

Optimization Review

The optimization review revisits your deployment goals and evaluates usage trends. During this yearly refresh, leaders from both sides regroup to discuss your improvement strategy as well as the operational components of a successful Lean management system.

In addition to focusing on your improvement plans, these sessions also provide visibility into our product roadmap. A typical agenda for the Business Review includes:

  • Review Goals & Performance 
  • Revisit Improvement Strategy
  • Evaluate Product Usage
  • Present Roadmap

What's this Like in Real Life?

Hear it from Our Customers