Financial services firms face a unique set of challenges and opportunities. Financial services firms typically rely on complex workflows involving multiple departments and sometimes more than one physical location. Rather than working with tangible assets or physical inventory, financial services operations involves processing data and developing information that is usually consumed as soon as it is offered. Because each event is unique to a particular customer, there is much variation and unpredictability.
Fortunately, KaiNexus is designed to deliver sustainable and constant improvement in such an intrinsically difficult industry. As financial services firms and banks are under intense pressure to lower operational costs and become more efficient, many are turning to formal continuous improvement strategies powered by software.
Adopting the continuous improvement mindset in financial services often requires a significant change in the culture and a new approach to managing activities. However, with a dedicated focus on quality improvement and customer satisfaction, financial services firms and banks can eliminate errors, increase processing speed, lower costs, and benefit from fully engaged employees. KaiNexus provides the standardization, accessibility, customization, and simplicity that financial services organizations need to create a culture of operational excellence, allowing them to reach new heights in productivity, efficiency, customer satisfaction, and profitability.
Capture both daily improvements and large events in a single platform. Roll all improvements up to your strategic goals. One method, endless applications.
KaiNexus is so intuitive that even the most tech-challenged employees use it with little to no training. Focus on improvement, not technology.
Most financial service organizations find that waste occurs when information moves from one team or functional area to another. Therefore, most improvement ideas that significantly impact cost reduction and quality require cross-functional collaboration. KaiNexus unifies the organization by giving every department one platform to work from and a consistent language for improvement activities.
KaiNexus will become your organization's repository of institutional knowledge. We've made it easy to find past improvements, A3s, PDSAs, and value stream maps based on keywords or categories of projects. Our most successful customers make it standard practice to build on past successes and learn from unsuccessful projects.
When a process improvement is implemented, it is essential to recognize and acknowledge the people who made it possible. Sharing results and celebrating success is how leaders create a culture that prizes improvement and shares the successes of teams so others can implement the same changes. KaiNexus makes this a natural part of the process with our improvement broadcasting features.
When your organization has facilities around the globe, it's critical that your quality improvement platform facilitates multiple languages, connects people across time zones, and accounts for multiple currencies. KaiNexus does this and more, making international collaboration possible regardless of where you are or what language you speak.
Continuous improvement only happens when everyone is working toward the same goals. Ideally, all improvement projects are linked to the most important strategic goals of the organization. KaiNexus aids leaders in strategy deployment as they cascade goals down from the corporate level to individual goals. Our goal-setting features give everyone a clear view of their role in achieving the objectives necessary to win in the marketplace.
Incidents happen, but they should only occur once. With KaiNexus, employees can report any incident, whether it involves data processing or physical location safety. Our platform ensures everyone knows why the indecent happened and what solutions can be applied to prevent a recurrence. A unified platform gives each improvement the maximum impact.
People comprehend images much more quickly and accurately than text. That’s why the KaiNexus solution for financial services includes charts, graphs, and dashboards that make the progress of projects and the health of your improvement culture immediately clear.
Employees won't adopt any software tool that doesn't help them complete tasks more efficiently and accurately. That's why improvement management software must be configurable so that each person gets the information in a format that makes sense for their role and responsibilities. This is especially important in financial services, where there are many widely varied roles. KaiNexus can be configured so that everyone has access to the information they need.
Leaders of financial services and banking are responsible for creating a culture that supports the pursuit of continuous improvement. Achieving this goal requires deep insight into the people, teams, and departments that are actively engaged in positive change. KaiNexus provides that knowledge with real-time reports that detail the number of improvement projects in progress, the people involved, and how that work impacts important system metrics like cost reduction, processing time, and productivity.
To speed up the pace of quality improvement, KaiNexus includes email notifications and alerts to keep everyone up to speed on each improvement project's progress. Notifications let supervisors know when a new opportunity for improvement has been submitted and requires review. Alerts make it clear when a deadline is coming up so that managers can make sure that no project falls through the cracks.
When you partner with KaiNexus, you're assigned a dedicated account team that dives headfirst into your improvement culture. We identify how you currently do things, what you'd like to improve, and what your goals are. Then we work hand-in-hand to customize KaiNexus to fit your precise needs.
Technical difficulties should never stand between your people and improvement. That's why our team customizes a training regime specific to your organization. You'll get a combination of live and recorded custom training sessions that address your unique priorities, use-cases, and team members.
Data security must always be a top concern for financial services organizations implementing software of any type. It is imperative when the solution involves managing confidential improvement work. With KaiNexus, there's no need for concern.