Additional Users
Starter Tier:
If Customer adds additional Authorized Users or services in the Starter Tier during the Term, the Fees for these additional Authorized Users or services will be prorated and billed on a separate invoice and will be payable within forty-five (45) days of the date of the invoice. Additional Fees will be set as follows:
- Subsequent Blocks of 20 Users: $2,400/year
Group Tier:
If Customer elects to upgrade to the Group Tier or adds additional Authorized Users or services in the Group Tier during the Term, the Customer will be issued a credit for the unused Fees for the current Term. The annual fees for the additional Authorized users will be billed on a separate invoice and will be payable within forty-five (45) days of the date of the invoice. In addition, the Term of the customer’s agreement will be amended and extended to 12-months from the invoice date. Additional Fees will be set as follows:
- Initial Block of 100 Users: $12,000/year (includes 30 hours of Onboarding Support)
- Subsequent Blocks of 100 Users: $6,000/year
Enterprise Tier:
If Customer elects to upgrade to the Enterprise Tier or adds additional Authorized Users or services in the Enterprise Tier during the Term, the Customer will be issued a credit for the unused Fees for the current term. The annual fees for the additional Authorized users will be billed on a separate invoice and will be payable within forty-five (45) days of the date of the invoice. In addition, the Term of the customer’s agreement will be amended and extended to 12-months from the invoice date. Additional Fees will be set as follows:
- Initial Block of 1,000 Users: $48,000/year (includes 50 hours of Onboarding Support)
- Enterprise discounts apply beyond 1,000 users. Contact your sales rep for more details.
Offline Users:
Customer has the ability to add “Offline Users” within KaiNexus for the express purpose of associating Improvements to those Offline Users. Offline Users can be attached to Improvements and tracked as normal users. Offline Users do not receive notifications or alerts, cannot log into KaiNexus, and cannot submit/create new improvements.
If Customer adds Offline Users or services during the Term, the Fees for these Offline Users will be prorated and billed on a separate invoice and will be payable within forty-five (45) days of the date of the invoice. Fees for Offline Users are as follows:
- 20 Users: $480/year
- 100 Users: $1,200/year
- 1,000 Users: $4,800/year
Additional KaiNexus Services:
Customer will have the option to purchase additional KaiNexus Services in blocks of 10 hours for $1,000.
Optional Multi-Year SaaS Platform Fee Discounts:
Customer also has the option to extend the term and payment structure of the agreement as follows:
- Adjusted term requiring a 2-Year commitment, each year paid annually – 5% discount
- Adjusted term requiring a 3-Year commitment, each year paid annually – 10% discount
- Adjusted term requiring a 2-Year commitment, paid in full – 15% discount
- Adjusted term requiring a 3-Year commitment, paid in full – 20% discount
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