Security Commitment

KaiNexus Security Commitment

At KaiNexus, the security of your data is not just a priority; it is a fundamental aspect of our commitment to providing a reliable and secure continuous improvement platform. Our security framework is designed to protect the confidentiality, integrity, and availability of your data through a multi-faceted approach.

If you have any questions, comments, or concerns, or if you wish to report a potential security issue, please contact legal@kainexus.com.

Organizational Security

Information Security Program

• We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants. 

Third-Party Penetration Testing

• We perform an independent third-party penetration annually to ensure that the security posture of our services is uncompromised.

Roles and Responsibilities

• Roles and responsibilities related to our Information Security Program and the protection of our customers' data are well-defined and documented. Our team members are required to review and accept all security policies.

Security Awareness Training

• Our team members are required to undergo employee security awareness training, which covers industry-standard practices and information security topics such as phishing and password management.

Confidentiality

• All team members are required to sign and adhere to an industry-standard confidentiality agreement before their first day of work.

Background Checks

• We perform background checks on all new team members in accordance with local laws.

Cloud Security

Cloud Infrastructure Security

• All of our services are hosted with Google Cloud Platform (GCP) and Oracle. They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit GCP Security.

Data Hosting Security

• All of our data is hosted in Google Cloud Platform (GCP) data stores. These data stores are all located in the United States and the EU. Please reference the above vendor specific documentation linked above for more information.

Encryption at Rest

• All databases are encrypted at rest.

Encryption in Transit

• All databases are encrypted in transit.

Vulnerability Scanning 

• We perform vulnerability scanning and actively monitor for threats.

Logging and Monitoring

• We actively monitor and log various cloud services.

Business Continuity and Disaster Recovery

• We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.

Incident Response

• We have a process for handling information security events, including escalation procedures, rapid mitigation, and communication.

Access Security

Permissions and Authentication

• Access to cloud infrastructure and other sensitive tools is limited to authorized employees who require it for their roles. 
• Where available, we have Single Sign-on (SSO), two-factor authentication (2FA), and strong password policies to ensure the protection of access to cloud services.

Least Privilege Access Control

• We follow the principle of least privilege with respect to identity and access management.

Quarterly Access Reviews

• We perform quarterly access reviews of all team members with access to sensitive systems.

Password Requirements

• All team members are required to adhere to a minimum set of password requirements and complexity for access.

Password Managers

• All company-issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.

Vendor and Risk Management

Annual Risk Assessments

• We undergo annual risk assessments to identify potential threats, including considerations for fraud. 

Vendor Risk Management

• Vendor risk is determined, and the appropriate vendor reviews are performed prior to authorizing a new vendor.

Contact Us

If you have any questions, comments, or concerns, or if you wish to report a potential security issue, please contact legal@kainexus.com.

Last reviewed on June 13, 2024.