Note: Spots are strictly limited to ensure a high-impact, personal learning experience. The final step in registration is purchasing your ticket. You must register and purchase the ticket to ensure your spot.
Most healthcare leaders have read the case studies and sat through the conference talks. What's harder to find is a chance to stand in the room while a mature improvement system runs -- to watch the huddles, hear how decisions escalate, and ask the people doing the work what actually changed. That's what this day offers.
UMass Memorial Health is worth that day because the turnaround is documented rather than anecdotal. The system was carrying a $55 million operating loss when leadership committed to building improvement into how the organization runs, rather than treating it as a side project. They engaged 583 teams in weekly improvement and captured more than 200,000 frontline ideas. Patient safety improved: the PSI-90 composite score fell from 1.47 to 0.69 between 2021 and 2024, and the system's CMS star rating climbed from 1 to 4. The financial recovery tracked the operational one -- UMass Memorial reached its highest bond rating in 35 years.
None of that came from a single Lean event or a software rollout. It came from daily management, strategy deployment carried from the executive level to the front line, and a culture where frontline staff expect their ideas to go somewhere. You'll see how those pieces fit together in practice, and how KaiNexus makes the work visible across the system. The point of the visit isn't to admire the results. It's to leave with a clearer picture of how to build the same thing at your workplace.
Who should attend the UMass Memorial Health Onsite? This is built for senior leaders driving improvement at scale -- VPs of operational excellence, CI and Lean directors, quality and patient safety leaders, and healthcare executives evaluating how to make daily management and strategy deployment real across a large system. It's most useful if you're past the "why CI matters" stage and wrestling with how to sustain it across many units or sites.
What will I see during the day? You'll observe a mature continuous improvement system operating in real time, not a slideshow about one. That includes live daily huddles where KaiNexus drives visibility, a walkthrough of how leadership cascades strategy from the executive level to the front line, and direct conversations with the clinical and administrative teams doing the work. You'll also see how UMass uses KaiNexus for strategy deployment, project management, and specialized improvement workflows.
Can I bring my team? Yes. Teams often get more out of a visit like this than a solo attendee, because you can compare notes and divide attention across huddles. Each person needs their own ticket, and because spots are strictly limited, register your full group early before it sells out.
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