Spend a Morning with the Team Behind UMass Memorial's Improvement System

 UMass Memorial Health Center for Innovation & Transformational Change

What UMass will cover: 

• Foundation: The Improvement System
• Engagement with Accountability
• Recognition that Inspires
• Impact and Measurability
• Turning Strategy into Action

The session opens with time to connect across the group and closes with open Q&A. We invite attendees to submit questions ahead of time, and UMass will tailor the discussion around them.

Hosted by Kimberly McGuigan, with Cliona Archambeault and Penny Iannelli joining for part of the session.

Event Details

• Date & Time: Thursday, October 22, 2026, 10:00 a.m. to 1:00 p.m. Eastern
• Format: Live virtual workshop
• Host Partners: KaiNexus and UMass Memorial Health Center for Innovation & Transformational Change
• Ticket Price: $349 per organization; max 3 participants per organization

Why join this session?

UMass Memorial Health is the largest not-for-profit health system in Central Massachusetts, with more than 20,000 employees. Over the past decade, they've built improvement into how the organization runs rather than treating it as a side project. Today, 583 teams huddle weekly on their own idea boards; more than 200,000 ideas have come from frontline caregivers, and $11.1M in grant funds have gone towards putting them into practice.

The UMass Memorial Lean Innovation Team will walk through the foundation their system is built on: engagement with accountability, recognition, measuring impact, and turning strategy into action. The session opens with time to connect across the group and closes with open Q&A, and questions submitted ahead of time will shape the discussion.

Frequently Asked Questions

Who should attend Inside Innovation Station? This session is intended for current KaiNexus customers who are past the "why CI matters" stage and are working on sustaining improvement across many units or sites. That usually means VPs of Operational Excellence, CI and Lean Directors, Quality and Patient Safety Leaders, and Executives responsible for daily management and strategy deployment.

What happens during the session? UMass Memorial's team walks through their improvement system: the foundation it's built on, engagement with accountability, recognition, measuring impact, and turning strategy into action. Discussion time will be tailored around the questions attendees send in beforehand.

Can I bring my team? Yes, please do! One $349 registration fee covers up to three people from your organization.