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Michael Lombard

Director of Operational Excellence

KaiNexus customer Michael Lombard shares why his organization chose to create an Operational Excellence Department to focus on continuous improvement.



In this video, Michael says...

The hospital where I work is a not-for-profit faith-based organization and our mission is to improve the health of the community. We have a population health focus. We want to be efficient in that portion of the care that happens in the acute care setting, so there's an imperative to do process improvement there. We want to look beyond that at the whole care continuum. So, Lean is kind of a perfect approach, and continuous improvement really does help in that regard. That's why we've decided to start the Operational Excellence Department.