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Partnering For Your Success

More than a product, we're a partner.

The Partnership Model

We believe that true success comes from a comprehensive partnership. Our model is built on three key pillars to ensure you have the resources and guidance to thrive.

 

Dedicated Expertise & Hands-On Support

Your success starts with direct, personalized support from our team. We provide the committed guidance and technical expertise to help you overcome any barriers to improvement.

Foundational & Strategic Guidance

We provide the strategic foundation and expert guidance to help you embed improvement into your daily operations.

A Partnership That Evolves With You

Our relationship is built for the long haul. We're dedicated to providing continuous platform enhancements and the tools you need to communicate your success.



What's this Like in Real Life?

Hear it from Our Customers 

 

Meet the Team That Makes It Happen

Search Icon 3  Dedicated Customer Success Manager

Your personal guide and partner, our Customer Success Manager is committed to helping you increase adoption and spread a culture of improvement. Through regular strategy sessions, they facilitate success over the long run with regular strategy sessions as a means of keeping a continuous feedback loop open.

Vector  Solutions Engineering

Our Solutions Engineering team provides creative, customized technical solutions to seamlessly incorporate KaiNexus into your existing workflows. We believe technical barriers should never stand in the way of a continuous improvement culture.

life-buoy  Support

We offer robust support to answer all your technical questions. You can access our extensive Support article database or submit a support ticket to get best-in-class support and fast answers.

minimize-2  Lean Strategy

Access our Lean Council, a team with over 40 years of collective experience in Lean, Six Sigma, and Continuous Improvement. Our Lean Strategists provide actionable steps to help you leverage KaiNexus for maximum impact and adoption.

navigation 1  Training

You get a team that customizes the platform to match your specific needs and existing terminology. They make KaiNexus feel intuitive and effective from the very first day, ensuring a smooth onboarding experience.

maximize 1  Configuration 

Onboarding with KaiNexus means customizing the platform to make it simple, intuitive, and effective for your entire organization. Our Onboarding Team works closely with you to match the platform to your existing terminology and workflows.

loader 1  Continuous Enhancements 

You get a platform that never stops improving. We are always working on our next release, giving you regular enhancements and new features purpose-built for continuous improvement.

thumbs-up  Customer Marketing 

Customer Marketing helps you share your success stories. They provide you with the resources and strategies to build confidence in your continuous improvement culture and spread the word about your achievements.