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What's it Like to Work at KaiNexus?


One time, on a whim, our marketing director sent each member of our team into  a room alone with a videographer, to answer the question "Why do you like working at KaiNexus?"

Here's what they said:

Current Openings

 

Customer Success Manager

The Customer Success Manager is a permanent position that will help manage our growing customer base and interact with several growing areas of the business, including sales, engineering, product management, and client renewals and expansions. You will work closely with leadership and other team members to solve problems collaboratively and implement solutions. The ideal candidate will have demonstrated superb communication, organization, and time management skills and be able to effectively manage a number of diverse and complex problems at the same time.

Primary Responsibilities 

  • Proactively manage a book of business to ensure clients have an overall great experience with KaiNexus. 
  • Partner with implementation and product team leads to advocate on behalf customers. 
  • Maintain a high daily activity of customer communication, including calls and emails, with the intent of nurturing client relationships and identifying upsell opportunities. 
  • Track and maintain monthly, quarterly, and annual Customer Experience metrics & KPIs. 
  • Monitor and track customer activity through KaiNexus, Jira, and Zendesk.
  • Learn and maintain a proficient knowledge of Continuous Improvement and Lean principles. 
  • Thrive on change while remaining highly organized, optimistic, and coachable.

 


Interested in something we're not hiring for? We've been known to create positions for great people who would be an asset to our team - free to send your resume to us at  info@kainexus.com 

 

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