One of the big defining features for KaiNexus is its people. Everybody is exceptional.
- JJ Puentes, Enterprise Account Executive
Check out these videos and podcast episodes featuring KaiNexians sharing their stories on how they joined KaiNexus.
5-10 years of experience in customer enablement in an enterprise SaaS company
Proven track record of developing and implementing successful customer enablement programs
Strong understanding of customer onboarding, adoption, and retention best practices
Experience with e-learning and in-app onboarding platforms
Excellent communication, presentation, and project management skills
Exceptional people management skills, with a proven ability to build, develop, and empower teams
Ability to work independently and as part of a team, with a strong focus on collaboration and consensus-building
7+ years of hands-on Java development experience
3+ years of experience with Spring Framework (Boot, Data, MVC, Security, etc)
Proficient with HTML and CSS
Proficient with SQL and one or more relational databases (MySQL preferred)
Experience with JDBC, Hibernate, and JPA frameworks
Experience with APIs is a plus
Exceptional oral and written communication skills
Demonstrated ability to code with user experience in mind
Bachelor's Degree in Computer Science or related field
Authorization to work in the U.S.
15+ years of enterprise SaaS account management experience
Strong business acumen and a deep understanding of the customer success function
Proven ability to drive customer adoption and engagement
Ability to manage multiple tasks and priorities with a strong focus on account growth, retention, and being a strategic partner for your customers
Time management and organizational skills with the ability to track numerous details at once
Ability to handle tough conversations with clients in a professional, empathetic, and solution-oriented manner
Belief in a proactive rather than reactive approach to managing clients and potential problems that may arise
A passion for and deep understanding of customer service and business growth
Excellent problem-solving and analytical skills.
Strong interpersonal communication (both verbal and written)
A team player with a desire to join and contribute to a collaborative, supportive, open culture
Bachelor’s Degree or equivalent experience
Interested in something we're not hiring for? We've been known to create positions for great people who would be an asset to our team - free to send your resume to us at firstname.lastname@example.org