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KaiNexus Customer Experience

Partnering for Success

Building an Improvement Culture Isn't Easy

That's Why We Partner with You Every Step of the Way


The Customer Experience Team at KaiNexus exists to make sure that our platform supports you in your efforts to spread an improvement culture. We work hand-in-hand with you from day one to configure KaiNexus to match your organization's needs. We provide training to increase adoption and spread improvement. We remain an engaged part of your improvement ecosystem as you grow and change.

Elise Miller

Implementation Services

Rolling out a new software platform can be tricky, which is why we've designed an implementation plan for new customers. This phase begins with a discovery process to learn about your improvement requirements so that KaiNexus is simple and intuitive for your staff.


Brittany Email Signature

Customer Training & Enablement

Taking on a new technology can be overwhelming. That's why our team focuses on building foundational knowledge about KaiNexus and its capabilities - so that you can make the best configuration decisions. 

We  offer a variety of customized training services, including on-demand videos, on-site sessions, and certification modules that reflect your organization's individual needs. 


Delancey Padmos

Sustainment Services

Once we've configured your system and trained your staff, we work with you to increase adoption and engagement. You'll have a dedicated Account Manager focused on coaching to ensure that you're getting the most out of KaiNexus. 

Our Account Management Team is dedicated to sharing best practices across the entire KaiNexus community. As your goals and priorities evolve, our team will make recommendations on how you can best leverage the latest KaiNexus features.



See What Our Customers Have to Say

About Partnering with the KaiNexus Team




Setting You Up for Success

Learn How We'll Work Together to Spread Improvement