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KaiNexus Customer Experience

Partnering for Success

Building an Improvement Culture Isn't Easy

That's Why We Partner with You Every Step of the Way

 

The Customer Experience Team at KaiNexus exists to make sure that our platform supports you in your efforts to spread an improvement culture. We work hand-in-hand with you from day one to configure KaiNexus to match your organization's needs. We provide training to increase adoption and spread improvement. We remain an engaged part of your improvement ecosystem as you grow and change.

Kade Jansson

Implementation Services

Rolling out a new software platform can be tricky, which is why we've designed an implementation plan for new customers. This phase begins with a discovery process to learn about your improvement requirements so that KaiNexus is simple and intuitive for your staff.

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Ryan Rippey

Customer Training & Enablement

Taking on a new technology can be overwhelming. That's why our team focuses on building foundational knowledge about KaiNexus and its capabilities - so that you can make the best configuration decisions. 

We  offer a variety of customized training services, including on-demand videos, on-site sessions, and certification modules that reflect your organization's individual needs. 

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Lisa Hanna

Sustainment Services

Once we've configured your system and trained your staff, we work with you to increase adoption and engagement. You'll have a dedicated Account Manager focused on coaching to ensure that you're getting the most out of KaiNexus. 

Our Account Management Team is dedicated to sharing best practices across the entire KaiNexus community. As your goals and priorities evolve, our team will make recommendations on how you can best leverage the latest KaiNexus features.

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Becca Round.jpg

Customer Support

We're here to support your people as they become more involved in KaiNexus. With a variety of support materials ranging from getting started guides and product updates to training videos and an in-app ticketing system, we're here to support you as you leverage technology in your improvement work.

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