Continuous improvement is a powerful approach for helping organizations meet increased consumer, financial, and legal demands. Most organizations include leadership in improvement initiatives - but a true continuous improvement organization involves everyone. By engaging every employee in a culture of continuous improvement and innovation, companies achieve increased quality, improved safety, better customer and employee satisfaction, and a significant ROI.
Employees engaged in continuous improvement have an average annual impact of $6,000.*
In a robust culture of continuous improvement, in which employees are engaged in identifying opportunities for improvement in all business operations, you can expect that:
Keep in mind that the other two thirds of improvements are at least as important (if not more so) than those with a financial impact. Those other ideas improve things like quality of the organization's goods and services, as well as the safety and satisfaction of staff and customers. Improvements usually impact multiple areas; for example, an idea that increases revenue may also improve customer safety and satisfaction.
54% of all improvements impact quality
13% of all improvements increase the safety of staff and customers
54% of all improvements increase staff and customer satisfaction
Continuous improvement organizations understand that these metrics play a direct role in ensuring the success of the business, and they strive to achieve the highest possible safety, satisfaction, and qualityx`. They know that happy customers and happy employees are critical for success. The fact that these metrics indirectly affect the bottom line is just an added bonus to continuous improvement.
Of all of the improvement ideas implemented by your staff, you can expect that around 13% will save your organization money.
Over 80% of those cost savings will be annually recurring, resulting in a long-term benefit and far greater ROI.
The average impact of a cost saving idea is $31,043 in its first year of implementation.
Of all of the improvement ideas implemented by your staff, you can expect that about 2% will generate additional revenue for your organization.
Interestingly, our data shows that in this category, too, over 80% of the impact reoccurs annually.
The average impact of an improvement that generates revenue is $120,029 in its first year of implementation.
People are great at finding ways to increase efficiency. Approximately one in four improvements results in time savings, which can be repurposed to better meet customer needs or it might help us reduce the need to hire more people.
The average impact of an improvement that saves time is almost one hour per day - 270 hours in its first year of implementation.
Furthermore, this time savings is estimated to have a "soft savings" of $7,924 per improvement in the first year the improvement is implemented, based on the cost of that employee's time. It's only "hard savings" if we can reduce overtime costs or if we can do more value-adding work with the same number of people.
The data in this report is based on information provided by KaiNexus customers from 2011 to the present. Because our customers use KaiNexus' continuous improvement software, they're uniquely positioned to achieve a greater ROI than organizations attempting to manage continuous improvement without such a platform.
For more information about the ROI of Continuous Improvement, check out this free webinar recording: