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Pella Regional Health Center


"Things change all the time. Whether it's a department moving to a different physical location in the facility or staffing, we have to keep up with that and make sure that we're continuously improving — always striving to make things the best for our patients."

Shawna Forst |  Service Excellence Manager


2019 Nexie Winner | Top Turnaround

The Top Turnaround is awarded to the KaiNexus customer who has displayed the most progress using KaiNexus to building their improvement culture since last year’s conference.

The winner of this award signed on in 2018 and took their time during onboarding to ensure they got their processes right, and have since then started to spread to other departments internally. They’re a shining example of model cell, and we continue to be impressed with what they’ve done.