It's great to have customers who love us enough to share their stories with us (and you!) on camera. The interview below is with one such customer, Michael Lombard. Michael is the Director of Operational Excellence at a large hospital in the Dallas, TX area.
The hospital where I work is a not-for-profit faith-based organization and our mission is to improve the health of the community. We have a population health focus. We want to be efficient in that portion of the care that happens in the acute care setting, so there's an imperative to do process improvement there.
When I came in as Director, we were kind of starting with a blank slate, so we had the opporutnity to do some research. We started looking at some videos by John Shook of the Lean Enterprise Institute, and he talks about two pillars of continuous improvement: one being process improvement, the other being developing the capacity of your organization - giving them skills and competencies, and you want to be able to do both at the same time.
We came across the Toyota Kata method to continuous improvement, and it really does help fulfill both of these pillars at the same time.
In our application of the Toyota Kata method we see improvement happen at all different levels – whether it be a big value stream transformation at the top level, or a medium-sized department-led process improvement, or it could be a “just do it” on the frontlines.
Regardless of the size of the project we’re finding that KaiNexus can help us.
We have lots of challenges in healthcare. One of them is that we have the day shift, night shift, we have the week shift, and people that work on the weekends, and people that don't even work for the hospital, like physicians, that are coming and going all throughout this time.
KaiNexus gives us a source of truth for all improvement activity in the organization.
Recently, we've been doing this thing called a 90 Day Blitz. We had all of our leaders come up with what's the best idea that [they] can think of, or come up with as many ideas as they can think of, and log them in KaiNexus and let's work on them.
I'm going to talk about two opportunities for improvement.